Frequently asked questions
Find answers to the common questions asked about Loyaltiya.
Find answers to the common questions asked about Loyaltiya.
You can create online, in-person, hybrid, single-day, or multi-day events with unlimited ticket types, flexible pricing options, and attendee capacities.
Loyaltiya Tickets provides the technology platform that enables organisers to create, promote, sell tickets, and manage attendees. The organiser remains solely responsible for planning, operating, staffing, security, permits, venue management, regulatory compliance, and delivering the event.
Yes. You can customise your event page with banners, event images, organiser branding, event descriptions, schedules, venue information, and other content to create a professional experience for your attendees.
All ticket payments are securely processed through Stripe. Your payout schedule depends on your Stripe account settings, verification status, and country. You can monitor upcoming and completed payouts directly from your Stripe Dashboard.
Yes. Organisers may issue full or partial refunds in accordance with their published refund policy and the Loyaltiya Tickets Terms of Service.
Yes. Organisers receive attendee information such as names, email addresses, telephone numbers, and ticket details for legitimate event administration purposes. Subject to applicable law, organisers may also communicate with attendees regarding future events, promotions, newsletters, loyalty programs, and related marketing activities. Organisers are solely responsible for complying with all applicable privacy and marketing laws.
Yes. Upon request, Loyaltiya Tickets may provide optional event staffing services, including ticket scanning personnel, registration support, customer assistance, and other event-related services for an additional fee. The scope, availability, and pricing of these services are agreed separately with the organiser before the event.
The organiser always remains solely responsible for the planning, operation, venue management, permits, regulatory compliance, security, crowd control, health and safety, emergency procedures, and overall conduct of the event. The provision of optional staffing services does not transfer responsibility or liability for the event to Loyaltiya Tickets.
Attendees can securely pay using major credit cards and other payment methods supported by Stripe in your region.
Yes. Each ticket type can have its own availability, sales period, purchase limits, and maximum capacity.
Simply sign in to your organiser dashboard, open the event, click Edit, make your changes, and save. Most updates become available immediately.
Yes. Organisers can continue selling tickets during the event, subject to ticket availability and the event settings configured for the event.
No. Events with only free ticket types do not incur any Loyaltiya Tickets platform fees.
No. Customers can purchase tickets using guest checkout or create a free Loyaltiya Tickets account for faster future purchases and easier ticket management.
No. There are no monthly subscriptions or long-term contracts required. Organisers simply pay the applicable platform fees for paid ticket sales.
No. Guest checkout is available for most events. Creating a free account simply makes it easier to manage your tickets, view your orders, and speed up future purchases.
Open the event page, choose your preferred ticket type and quantity, apply any promotional code if available, and complete the secure checkout process.
Your tickets are delivered immediately after successful payment via email and, if you have an account, are also available in your Loyaltiya Tickets dashboard.
No. Simply present the QR code from your email or your Loyaltiya Tickets account on your mobile device for scanning at the event entrance.
Please check your spam or junk folder first. If you still cannot find your ticket, use the "Resend Ticket" option or contact the event organiser or Loyaltiya Tickets Support.
Ticket transfers depend on the event organiser's policies. Please refer to the event page or contact the organiser directly.
Refund eligibility depends on the organiser's published refund policy. Loyaltiya Tickets processes refunds only when authorised by the organiser or where required by applicable law.
Yes. Payments are securely processed through Stripe using industry-standard encryption and PCI-compliant infrastructure. Loyaltiya Tickets does not store your complete payment card information.
Your name, email address, telephone number, and ticket details are shared with the event organiser for event administration. Subject to applicable law, organisers may also contact you regarding future events, promotions, newsletters, loyalty programs, and related communications. Please refer to our Privacy Policy for complete details.
Yes. Use the "Resend Ticket" feature from your order confirmation page, or contact Loyaltiya Tickets Support or the event organiser for assistance.