Loyaltiya Tickets ("Loyaltiya Tickets", "we", "Platform", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, mobile applications, and related services (collectively, the "Platform").
This Privacy Policy has been designed to comply with applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and other applicable privacy laws. Where required, we also strive to align our practices with internationally recognized privacy standards, including the European Union's General Data Protection Regulation (GDPR), the UK GDPR, and other applicable data protection laws.
By creating an account, purchasing tickets, listing events, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all users of Loyaltiya Tickets, including:
This Privacy Policy applies regardless of the country from which you access our Platform, except where local laws require a different privacy notice or additional disclosures.
"Personal Information" means information about an identifiable individual. Depending on applicable law, this may include information that directly or indirectly identifies you.
Examples include:
Personal Information does not generally include information that has been permanently anonymized or aggregated so that it can no longer reasonably identify an individual.
Depending on how you interact with the Platform, we may collect the following categories of information.
Loyaltiya Tickets does not store your complete debit or credit card number. Payment card information is securely collected and processed by our third-party payment processors, such as Stripe, in accordance with their own privacy and security standards.
If you create events using our Platform, we may also collect:
When you visit or use the Platform, certain technical information may be collected automatically.
This information may include:
We use this information to improve the reliability, security, performance, and functionality of the Platform.
Loyaltiya Tickets uses cookies, web beacons, pixels, local storage, and similar technologies to improve user experience, remember your preferences, maintain secure login sessions, understand website usage, and enhance Platform performance.
Cookies may also be used for:
Most browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Platform.
We may use analytics and performance monitoring services to better understand how users interact with the Platform. These services may collect information about device characteristics, browser information, navigation patterns, feature usage, and technical performance.
This information is used solely to:
Where required by applicable law, we will request your consent before enabling non-essential analytics technologies.
We collect and use your personal information only where we have a legitimate business purpose or legal basis to do so.
Your information may be used to:
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without obtaining your consent where required by applicable law.
Where applicable under the GDPR, UK GDPR, or similar privacy laws, we process your personal information based on one or more of the following legal grounds:
Where consent is required by law, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
All payments made through Loyaltiya Tickets are processed by trusted third-party payment providers, including Stripe and other supported payment processors.
Loyaltiya Tickets does not collect, store, or retain your complete debit or credit card number, CVV, or other sensitive payment credentials. Payment information is securely transmitted directly to our payment providers using industry-standard encryption.
Our payment providers maintain their own privacy policies, security practices, and compliance certifications, including PCI-DSS (Payment Card Industry Data Security Standard). We encourage you to review their privacy policies before completing a transaction.
Loyaltiya Tickets is not responsible for the privacy or security practices of independent payment providers.
When you purchase a ticket, certain personal information is shared with the event organiser to facilitate the administration of the event.
Depending on the event, organisers may receive:
Event organisers are independent data controllers with respect to information provided to them and are responsible for complying with applicable privacy laws governing their own use of your information.
Loyaltiya Tickets is not responsible for the privacy practices of individual event organisers once your information has been disclosed to them for legitimate event administration purposes.
We may disclose personal information to trusted third-party service providers who assist us in operating the Platform.
These providers may include:
These service providers are contractually required to use your information only for the services they provide to Loyaltiya Tickets and must implement appropriate safeguards to protect your personal information.
Loyaltiya Tickets does not sell, rent, lease, or trade your personal information to third parties for monetary compensation.
We may share information only as described in this Privacy Policy or where required or permitted by applicable law.
Loyaltiya Tickets operates internationally. As a result, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.
These countries may have privacy laws that differ from those in your jurisdiction.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are implemented, including:
By using the Platform, you understand and acknowledge that your personal information may be transferred across international borders where necessary to provide our services.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on the type of information collected and applicable legal requirements.
Examples include:
Once information is no longer required, it will be securely deleted, anonymized, or destroyed using reasonable industry practices.
Loyaltiya Tickets implements administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Our security measures may include:
While we take reasonable steps to protect your information, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your password and safeguarding your account credentials.
To protect our users, event organisers, and the Platform, Loyaltiya Tickets may monitor activity for fraud, abuse, unauthorized access, automated attacks, payment fraud, spam, ticket scalping, and other activities that may violate our Terms of Service or applicable law.
We may use automated systems to identify suspicious activity and may temporarily suspend accounts or transactions while investigations are conducted.
Where permitted by law, information may be shared with payment processors, law enforcement agencies, regulatory authorities, financial institutions, or fraud prevention organizations to investigate or prevent illegal activity.
Loyaltiya Tickets is not intended for children under the age required to consent to the processing of personal information under applicable law.
We do not knowingly collect personal information directly from children without appropriate parental or legal guardian consent where required.
If you believe that a child has provided personal information without appropriate authorization, please contact us immediately so we can investigate and remove the information where appropriate.
Parents or legal guardians may request access to, correction of, or deletion of a child's personal information in accordance with applicable law.
Loyaltiya Tickets respects your privacy rights and is committed to providing you with reasonable access and control over your personal information. Depending on your location and applicable privacy laws, you may have one or more of the following rights.
Some rights may be limited where we are legally required or permitted to retain certain information, including for fraud prevention, taxation, accounting, dispute resolution, contractual obligations, or compliance with applicable laws.
You may review and update much of your personal information directly through your Loyaltiya Tickets account.
You are responsible for ensuring that the information associated with your account remains accurate, complete, and up to date.
If you require assistance accessing or correcting your information, please contact our Privacy Team using the contact information provided at the end of this Privacy Policy.
Loyaltiya Tickets provides a self-service account deletion feature that allows you to permanently delete your account at any time.
To delete your account:
Once your deletion request has been confirmed, your account will be scheduled for permanent deletion.
Please note that certain information may be retained after account deletion where required or permitted by applicable law, including for:
Any retained information will be securely stored only for the period required by applicable law or legitimate business purposes and will be deleted or anonymized when no longer required.
With your consent where required by law, Loyaltiya Tickets may send you newsletters, promotional offers, product updates, event recommendations, and other marketing communications.
You may unsubscribe from marketing emails at any time by:
Please note that opting out of marketing communications does not prevent us from sending important transactional communications relating to your account, ticket purchases, refunds, password resets, security notifications, or other service-related messages.
We may disclose your personal information where we believe such disclosure is necessary or appropriate to:
Where legally permitted, we may notify affected users before disclosing personal information in response to legal requests.
In the event that Loyaltiya Tickets is involved in a merger, acquisition, financing, corporate restructuring, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction.
Any successor organization will be required to continue protecting your personal information in accordance with this Privacy Policy or provide notice of any material changes.
The Platform may contain links to third-party websites, applications, ticketing partners, payment providers, social media platforms, or other external services.
Loyaltiya Tickets does not control these third-party services and is not responsible for their privacy practices, security measures, content, or policies.
We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.
Some web browsers provide a "Do Not Track" ("DNT") feature that allows users to indicate a preference regarding online tracking.
Because there is currently no universally accepted standard for responding to DNT signals, Loyaltiya Tickets does not currently respond differently to such browser settings. We continue to monitor developments in this area and may update our practices as industry standards evolve.
Loyaltiya Tickets may use automated systems to detect fraudulent transactions, prevent abuse, identify suspicious account activity, and improve the security of our Platform.
These automated systems are designed to protect both users and event organisers. Significant decisions that materially affect users may be subject to human review where required by applicable law.
If you access the Platform from outside Canada, you acknowledge that your personal information may be transferred to and processed in Canada and other countries where Loyaltiya Tickets or its service providers operate.
By using the Platform, you consent to such transfers where permitted by applicable law. Where required, we implement appropriate safeguards to protect personal information transferred across international borders.
Loyaltiya Tickets may revise or update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, industry standards, or privacy practices.
When material changes are made, we will update the Last Updated date at the end of this Privacy Policy and, where required by applicable law, provide additional notice through the Platform, by email, or by other reasonable means.
Your continued use of the Platform after any updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy to the extent permitted by applicable law.
If you believe that Loyaltiya Tickets has not handled your personal information in accordance with this Privacy Policy or applicable privacy legislation, we encourage you to contact us first so that we may investigate your concerns and work toward a timely resolution.
If you are not satisfied with our response, you may have the right to submit a complaint to the applicable privacy regulator or supervisory authority in your jurisdiction.
For users in Canada, this may include the Office of the Privacy Commissioner of Canada or the appropriate provincial privacy regulator.
If you have any questions regarding this Privacy Policy, our privacy practices, your personal information, or if you wish to exercise any of your privacy rights, including requests to access, correct, update, or delete your personal information, please contact us.
We aim to acknowledge privacy-related enquiries as soon as reasonably practicable and will respond within the timeframes required by applicable privacy laws.
Loyaltiya Tickets Email: [email protected] Website: www.loyaltiya.com
By accessing or using Loyaltiya Tickets, creating an account, purchasing tickets, listing events, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. Where required by applicable law, you consent to the collection, use, disclosure, storage, and processing of your personal information as described in this Privacy Policy.
Where consent is not the legal basis for processing your personal information, Loyaltiya Tickets relies on other lawful grounds permitted by applicable privacy legislation, including the performance of a contract, compliance with legal obligations, legitimate business interests, protection against fraud, security purposes, or other lawful bases.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Nothing in this Privacy Policy limits or excludes any rights that individuals may have under mandatory privacy, consumer protection, or data protection laws applicable in their jurisdiction.
If any provision of this Privacy Policy is determined to be unlawful, invalid, or unenforceable by a court or regulatory authority of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.
This Privacy Policy constitutes the entire privacy policy governing the collection, use, disclosure, storage, and protection of personal information by Loyaltiya Tickets through the Platform and supersedes any previous privacy statements relating to the same subject matter.
Effective Date: July 21, 2026
Last Updated: July 21, 2026
Your privacy is important to us. Loyaltiya Tickets is committed to protecting your personal information through responsible privacy practices, industry-standard security measures, and transparency in how we collect, use, and safeguard your data. We continually review and improve our privacy and security practices to maintain the trust of our users and comply with evolving privacy laws around the world.