This Refund Policy explains the circumstances under which refunds may be available for tickets purchased through Loyaltiya Tickets ("Platform"). By purchasing a ticket through Loyaltiya Tickets, you acknowledge that you have read, understood, and agree to this Refund Policy, together with our Terms of Service and any event-specific terms published by the event organiser.
Loyaltiya Tickets is an online ticketing marketplace that enables independent event organisers to create, promote, manage, and sell tickets for their events. Unless expressly stated otherwise, Loyaltiya Tickets acts solely as a technology platform and payment facilitator and is not the organiser, promoter, sponsor, or operator of events listed on the Platform.
This Refund Policy applies to all ticket purchases made through Loyaltiya Tickets, including purchases made by registered users, guest purchasers, and purchases for online, virtual, hybrid, and in-person events.
Certain events may be subject to organiser-specific refund policies. Where an organiser has published a refund policy before your purchase, that policy will govern the transaction, provided it complies with applicable law.
Each event organiser is solely responsible for establishing and communicating the refund policy applicable to their event.
Before completing your purchase, you should carefully review the refund terms displayed on the applicable event page.
By purchasing a ticket, you acknowledge and agree to the refund policy established by the organiser.
Where no organiser-specific refund policy has been published, the default provisions of this Refund Policy shall apply.
Unless otherwise required by applicable law or expressly permitted by the event organiser, all ticket sales are final.
Refunds will not be provided for reasons including, but not limited to:
Refunds may be approved only under one or more of the following circumstances.
If an event is cancelled entirely by the organiser and is not rescheduled, purchasers may be entitled to a refund of the ticket price, subject to any non-refundable fees disclosed at checkout and permitted by applicable law.
A refund may be available where the organiser makes a material change to the event without the purchaser's agreement, including:
The following changes generally do not constitute material changes and do not automatically entitle purchasers to a refund:
Where an organiser has enabled refunds for an event, refund requests must be submitted within the cancellation period specified by the organiser.
Refund requests received after the organiser's stated deadline will generally not be approved unless required by applicable law.
Where permitted by applicable law, the following amounts are non-refundable after payment has been successfully processed:
Any applicable non-refundable fees will be disclosed during checkout where required.
If you believe you have been charged multiple times, charged an incorrect amount, or charged due to a payment processing or technical error, please contact Loyaltiya Tickets as soon as possible.
We will investigate the transaction and, where appropriate, issue a correction or refund. Additional verification may be required before a refund is approved.
Before initiating a chargeback with your financial institution or credit card issuer, we encourage you to contact Loyaltiya Tickets first so we can investigate and, where appropriate, resolve the matter.
Initiating an unwarranted, abusive, or fraudulent chargeback may result in:
Nothing in this section limits any rights you may have under applicable consumer protection legislation.
Approved refunds will be issued to the original payment method used during checkout through our payment processor (currently Stripe or another supported payment provider).
Refund processing times vary depending on the purchaser's financial institution and payment provider. While Loyaltiya Tickets typically initiates approved refunds promptly, actual receipt of funds may take 5–10 business days, and in some cases longer.
Loyaltiya Tickets is not responsible for delays caused by banks, credit card issuers, payment processors, currency conversion providers, or other third-party financial institutions.
If an event is postponed or rescheduled, purchased tickets will generally remain valid for the new event date.
Refund eligibility for postponed or rescheduled events is determined by the organiser's published refund policy unless otherwise required by applicable law.
Artists, speakers, entertainers, schedules, supporting acts, vendors, exhibitors, sponsors, attractions, and event programming may change without prior notice.
Unless the organiser determines otherwise or applicable law requires a refund, these changes do not entitle purchasers to a refund.
Refunds may not be available where an event is affected by circumstances beyond the reasonable control of Loyaltiya Tickets or the event organiser, including but not limited to natural disasters, floods, fires, severe weather, public health emergencies, government restrictions or orders, labour disputes, utility failures, internet or telecommunications outages, civil unrest, acts of terrorism, war, or other force majeure events.
Loyaltiya Tickets provides the technology platform that enables organisers to create, promote, manage, and sell tickets for their events.
Unless expressly stated otherwise:
Event organisers remain solely responsible for organising and delivering their events, providing accurate event information, obtaining required licences and permits, complying with applicable laws, and honouring their published refund policies.
To the maximum extent permitted by applicable law, Loyaltiya Tickets, its owners, affiliates, directors, employees, contractors, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from event cancellations, postponements, organiser changes, loss of travel or accommodation expenses, lost profits, personal inconvenience, or technical issues beyond our reasonable control.
Nothing in this section excludes liability that cannot legally be excluded under applicable law.
Nothing in this Refund Policy excludes, limits, or restricts any rights or remedies that cannot legally be excluded under applicable Canadian federal or provincial consumer protection legislation, including the Consumer Protection Act (Alberta) and any other applicable legislation.
Where there is any inconsistency between this Refund Policy and mandatory consumer protection legislation, the applicable legislation shall prevail.
Please include the following information when submitting a refund request:
Submitting a refund request does not guarantee that a refund will be approved.
We aim to acknowledge refund requests within 5 business days and resolve eligible requests as promptly as reasonably possible.
Loyaltiya Tickets reserves the right to amend, update, or modify this Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on the Platform and apply to future purchases. Purchases completed before any amendment will continue to be governed by the version of the Refund Policy that was in effect at the time of purchase, unless otherwise required by applicable law.
If you have questions regarding this Refund Policy or wish to submit a refund request, please contact:
Loyaltiya Tickets Support Email: [email protected]