This Refund Policy explains the circumstances under which refunds may be available for tickets purchased through Loyaltiya Tickets ("Platform"). By purchasing a ticket through Loyaltiya Tickets, you acknowledge that you have read, understood, and agree to this Refund Policy, together with our Terms of Service and any event-specific terms published by the event organiser.
Loyaltiya Tickets is an online ticketing marketplace that enables independent event organisers to create, promote, manage, and sell tickets for their events. Unless expressly stated otherwise, Loyaltiya Tickets acts solely as a technology platform and payment facilitator and is not the organiser, promoter, sponsor, or operator of events listed on the Platform.
This Refund Policy applies to all ticket purchases made through Loyaltiya Tickets, including purchases made by registered users, guest purchasers, and purchases for online, virtual, hybrid, and in-person events.
Certain events may be subject to organiser-specific refund policies. Where an organiser has published a refund policy before your purchase, that policy will govern the transaction, provided it complies with applicable law.
Each event organiser is solely responsible for establishing and communicating the refund policy applicable to their event.
Before completing your purchase, you should carefully review the refund terms displayed on the applicable event page.
By purchasing a ticket, you acknowledge and agree to the refund policy established by the organiser.
Where no organiser-specific refund policy has been published, the default provisions of this Refund Policy shall apply.
If an organizer becomes insolvent, enters bankruptcy, ceases operations, or is otherwise unable to fulfil its obligations, Loyaltiya Tickets does not guarantee refunds except where required by applicable law or where funds remain available.
The organizer may issue a partial refund where only part of the event is cancelled or materially affected.
Unless otherwise required by applicable law or expressly permitted by the event organiser, all ticket sales are final.
Refunds will not be provided for reasons including, but not limited to:
Refunds may be approved only under one or more of the following circumstances.
If an event is cancelled entirely by the organiser and is not rescheduled, purchasers may be entitled to a refund of the ticket price, subject to any non-refundable fees disclosed at checkout and permitted by applicable law.
A refund may be available where the Event Organizer makes a Material Change to the event without the purchaser's agreement. Whether a change is considered "material" will be determined by the Event Organizer or Loyaltiya Tickets, acting reasonably and in accordance with applicable law. A material change generally includes, but is not limited to:
The following changes generally do not constitute material changes and do not automatically entitle purchasers to a refund:
Where an organiser has enabled refunds for an event, refund requests must be submitted within the cancellation period specified by the organiser.
Refund requests received after the organiser's stated deadline will generally not be approved unless required by applicable law.
Where permitted by applicable law, the following amounts are non-refundable after payment has been successfully processed:
Any applicable non-refundable fees will be disclosed during checkout where required.
If you believe you have been charged multiple times, charged an incorrect amount, or charged due to a payment processing or technical error, please contact Loyaltiya Tickets as soon as possible.
We will investigate the transaction and, where appropriate, issue a correction or refund. Additional verification may be required before a refund is approved.
Before initiating a chargeback with your financial institution or credit card issuer, we encourage you to contact Loyaltiya Tickets first so we can investigate and, where appropriate, resolve the matter.
For refund requests or questions regarding this Refund Policy, please contact our Support Team at [email protected]. Each request is reviewed individually, and we will investigate the circumstances and provide a response as promptly as reasonably possible.
Initiating an unwarranted, abusive, or fraudulent chargeback may result in:
Nothing in this section limits any rights you may have under applicable consumer protection legislation.
Approved refunds will be issued only to the original payment method used for the purchase unless otherwise required by law. Loyaltiya Tickets does not issue refunds by cash, cheque, bank transfer, gift card, or any alternative payment method.
Refund processing times vary depending on the purchaser's financial institution and payment provider. While Loyaltiya Tickets typically initiates approved refunds promptly, actual receipt of funds may take 5–10 business days, and in some cases longer.
Tickets obtained through fraud, unauthorized payment methods, stolen payment cards, identity theft, abuse of promotional codes, or any unlawful activity are not eligible for refunds and may be cancelled without notice.
Loyaltiya Tickets reserves the right to refuse refunds where multiple accounts, automated purchasing, bots, or other abusive purchasing behaviour is detected.
Loyaltiya Tickets is not responsible for delays caused by banks, credit card issuers, payment processors, currency conversion providers, or other third-party financial institutions.
If an event is postponed or rescheduled, purchased tickets will generally remain valid for the new event date.
Refund eligibility for postponed or rescheduled events is determined by the organiser's published refund policy unless otherwise required by applicable law.
Artists, speakers, entertainers, schedules, supporting acts, vendors, exhibitors, sponsors, attractions, and event programming may change without prior notice.
Unless the organiser determines otherwise or applicable law requires a refund, these changes do not entitle purchasers to a refund.
If the event is postponed for more than 360 days, purchasers may become eligible for a refund if required by the organizer's policy or applicable law.
Refunds may not be available where an event is affected by circumstances beyond the reasonable control of Loyaltiya Tickets or the event organiser, including but not limited to natural disasters, floods, fires, severe weather, public health emergencies, government restrictions or orders, labour disputes, utility failures, internet or telecommunications outages, civil unrest, acts of terrorism, war, or other force majeure events.
Loyaltiya Tickets provides the technology platform that enables organisers to create, promote, manage, and sell tickets for their events.
Unless expressly stated otherwise:
Event organisers remain solely responsible for organising and delivering their events, providing accurate event information, obtaining required licences and permits, complying with applicable laws, and honouring their published refund policies.
The Event Organizer is solely responsible for the planning, management, operation, safety, security, and lawful conduct of its event, including the condition of the venue, compliance with applicable laws, health and safety requirements, emergency procedures, crowd management, and obtaining and maintaining any insurance coverage required by law or reasonably appropriate for the nature of the event.
Loyaltiya Tickets does not own, operate, manage, supervise, inspect, or control any event venue or event activities and does not assume responsibility for the safety, security, or condition of any venue or event.
To the maximum extent permitted by applicable law, Loyaltiya Tickets shall not be liable for any injury, illness, death, property damage, financial loss, or other claim arising out of or relating to an event, including claims resulting from fires, structural failures, severe weather, hail, flooding, electrical failures, equipment malfunctions, crowd incidents, criminal acts, negligence of the Event Organizer or venue operator, or any other occurrence at or in connection with an event.
Any claims relating to personal injury, property damage, venue conditions, event safety, insurance, or losses arising from the organisation or operation of an event should be directed to the applicable Event Organizer and, where appropriate, the venue owner, venue operator, or their respective insurers.
Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, Loyaltiya Tickets, its owners, affiliates, directors, employees, contractors, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from event cancellations, postponements, organiser changes, loss of travel or accommodation expenses, lost profits, personal inconvenience, or technical issues beyond our reasonable control.
Nothing in this section excludes liability that cannot legally be excluded under applicable law.
Nothing in this Refund Policy excludes, limits, or restricts any rights or remedies that cannot legally be excluded under applicable Canadian federal or provincial consumer protection legislation, including the Consumer Protection Act (Alberta) and any other applicable legislation.
Where there is any inconsistency between this Refund Policy and mandatory consumer protection legislation, the applicable legislation shall prevail.
Please include the following information when submitting a refund request:
Submitting a refund request does not guarantee that a refund will be approved.
We aim to acknowledge refund requests within 5 business days and resolve eligible requests as promptly as reasonably possible.
Purchasers are solely responsible for any travel, accommodation, parking, meals, insurance, visa costs, or other expenses incurred in connection with attending an event.
Except where required by applicable law, Loyaltiya Tickets and the Event Organizer are not responsible for reimbursing any indirect or consequential expenses arising from an event cancellation, postponement, rescheduling, venue change, performer change, or any other modification to the event.
Purchasers are encouraged to obtain appropriate travel or event cancellation insurance where significant travel or accommodation expenses may be incurred.
Tickets purchased using stolen payment methods, fraudulent accounts, identity theft, unauthorized credit or debit cards, chargeback abuse, promotional code abuse, or any other unlawful or fraudulent activity are not eligible for refunds.
Loyaltiya Tickets reserves the right to cancel affected tickets, suspend or terminate associated accounts, withhold access to events, and cooperate with payment processors, financial institutions, and law enforcement authorities where fraud or illegal activity is reasonably suspected.
To protect event organisers and other purchasers, Loyaltiya Tickets reserves the right to refuse refunds where purchases are reasonably believed to involve automated purchasing tools, bots, multiple accounts created to circumvent ticket limits, promotional abuse, or any other activity that violates our Terms of Service or applicable law.
Only tickets purchased directly through Loyaltiya Tickets or an authorised sales channel designated by the Event Organizer are eligible for support or refund consideration under this Refund Policy.
Tickets purchased through unauthorised resale websites, third-party marketplaces, private sellers, or other unofficial sources are not eligible for refunds, replacements, or customer support through Loyaltiya Tickets.
A purchaser who voluntarily leaves an event early, attends only part of an event, arrives late, or otherwise chooses not to attend the entire event is not entitled to a refund or partial refund unless required by applicable law or expressly approved by the Event Organizer.
A purchaser who is refused entry or removed from an event due to violations of venue rules, Event Organizer policies, applicable laws, safety requirements, disruptive behaviour, intoxication, harassment, possession of prohibited items, or other misconduct is not entitled to a refund unless required by applicable law.
Refunds will not be provided for adverse weather conditions, including rain, snow, wind, smoke, extreme temperatures, or other weather-related circumstances that do not result in the cancellation of the event by the Event Organizer.
Unless otherwise stated by the Event Organizer or required by applicable law, refund requests must be submitted within thirty (30) days after the date of the event cancellation, organiser announcement, or other refund-eligible circumstance. Requests submitted after this period may be declined.
Where refunds are the responsibility of the Event Organizer, Loyaltiya Tickets may facilitate the refund process on the organiser's behalf. However, unless otherwise required by applicable law, Loyaltiya Tickets is not obligated to fund refunds from its own resources where the Event Organizer has failed to provide sufficient funds or has otherwise failed to meet its refund obligations.
Loyaltiya Tickets reserves the right to amend, update, or modify this Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on the Platform and apply to future purchases. Purchases completed before any amendment will continue to be governed by the version of the Refund Policy that was in effect at the time of purchase, unless otherwise required by applicable law.
If you have questions regarding this Refund Policy or wish to submit a refund request, please contact:
Loyaltiya Tickets Support Email: [email protected]